Privacy Policy

Murray Darling Scenic Flights ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy explains how we collect, hold, use, and disclose your personal information.

1. Information we collect

We collect personal information that you provide directly to us when you enquire about a tour, join our waitlist, or make a booking. This may include your name, email address, phone number, party size, preferred departure dates, and any additional information you choose to share.

We also collect anonymous analytics data (pages viewed, device type, approximate location) through tools such as Google Analytics and the Meta (Facebook) Pixel.

2. How we use your information

• To respond to your enquiry and arrange your tour
• To send booking confirmations, schedule updates, and safety information
• To contact you about availability if you are on a waitlist
• To improve our website and services
• To comply with our legal obligations (including CASA record-keeping)

3. Disclosure

We do not sell your personal information. We may share your information with trusted service providers (accommodation partners, transfer operators) strictly as required to deliver your tour. We may disclose information if required by law or to protect the safety of any person.

4. Storage and security

Your information is stored on secure servers operated by reputable cloud providers. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

5. Cookies and tracking

Our website uses cookies and similar technologies for analytics and advertising measurement (Google Analytics 4, Meta Pixel). You can disable cookies in your browser settings.

6. Access and correction

You may request access to or correction of the personal information we hold about you, or request that we delete it, by emailingenquiries@murraydarlingscenicflights.com.au.

7. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first. If your complaint is not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Contact

Murray Darling Scenic Flights
Email: enquiries@murraydarlingscenicflights.com.au
Phone: 0427 842 125